Problems with in-app purchases

With some apps, you can buy additional content or services within the app. Nosotros telephone call these "in-app purchases." Examples include a powerful sword in a game, a primal that unlocks more features of an app, or virtual currency used for purchases.

If your in-app purchase doesn't prove up, doesn't work or won't download, you can:

  • Troubleshoot the issue on your own.
  • Contact the developer for support.
  • Request a refund.

If you're trying to make an in-app purchase but the transaction is declined or the payment won't go through, endeavour to fix payment issues on Google Play.

Troubleshoot the issue on your own

If these steps don't prepare your issue, contact the programmer. It's the developers' responsibleness to offer support for their apps and to make sure they work well for you.

Check your connectivity

Force stop, and so reopen the app or game

If you haven't received an in-app item you bought, try closing and restarting the app or game you're using.

  1. On your device, open the chief Settings app Settings.
  2. Tap Apps or Manage applications (depending on your device, this may be dissimilar).
  3. Tap the app yous used to make your in-app buy.
  4. TapForce cease.
  5. Re-open the app you used to make your in-app purchase.
  6. Check if your item has been delivered.

Check if your payment is complete

Y'all receive your in-app buy when your transaction is complete. You tin can cheque if the payment went through in the Play Shop app or on the Google Play web page.

Bank check payment with the Play Store app

Check payment with a web browser

  1. On your figurer, go to your Google Play business relationship.
  2. At the meridian, click Guild History.
  3. Find your in-app purchase.

Restart the device

Sometimes restarting the device can aid ready in-app purchase issues. To restart:

  1. On your mobile device, hold downwardly the power button.
  2. Tap Ability off or Restart (depending on your device this text may be different).
  3. If needed, hold downwards the ability button once again to turn the device back on.
  4. Await for the device to showtime back up.
  5. Re-open the app or game and check if the in-app buy has been delivered.

Update the Play Store app

Make certain date and time are correct

If you have recently inverse the date and time on your device, make certain the date and time are correct:

  1. On your Android phone or tablet, open your device's Settings app Settings.
  2. Tap Appointment & time.
  3. Look for "Automatic date & time" and "Automatic time zone" and cheque if they're switched on or off. Then follow the relevant steps below.

If "Automatic engagement & time" and "Automatic time zone" are turned off

  1. Turn on both the date & fourth dimension and time zone settings.
  2. Wait a few minutes, and check to see if your problem is fixed.
  3. If it's not, attempt restarting your device and check once again.

If "Automatic appointment & fourth dimension" and "Automatic time zone" are switched on

  • If both of these settings are on, the date and time probably isn't your issue. Cheque your connectivity and restart your device, or try the other troubleshooting steps.

Contact the app'due south developer for support

If you're still having bug with an in-app buy and desire to give feedback or go help, y'all tin contact the app's developer.

The app developer is the all-time place to:

  • Get assist to fix an issue with an app or game.
  • Learn more about using an app.
  • Get an in-app purchase added to your account.
  • Ask about an in-app buy that wasn't delivered.
  • Go aid with username and password sign in problems for specific apps.

Find app developer contact info.

Request a refund

Depending on the details of your buy and issue, you may be able to get a refund. Find more information on returns and refunds on Google Play.

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